Terms of Service

Last updated: March 24, 2026

These Terms of Service (“Terms”) govern your use of the Jenro platform operated by Jenro (“we,” “us,” or “our”) at jenro.co. By using Jenro, you agree to these Terms.

1. Service Description

Jenro is a wholesale intelligence platform that helps consumer brands evaluate and discover retail partners. The service includes retailer data enrichment, AI-powered fit scoring, brand profile analysis, and retailer discovery.

2. Account Responsibilities

You are responsible for maintaining the security of your account credentials. You must provide accurate information when creating your account. You must be at least 18 years old to use Jenro.

3. Acceptable Use

You agree not to:

4. Outreach Compliance

You are solely responsible for your own outreach activities. Jenro provides retailer intelligence and may suggest outreach angles, but you are responsible for ensuring that any emails, calls, or other communications you send comply with all applicable laws, including CAN-SPAM (US), GDPR (EU), CASL (Canada), and any other relevant regulations.

When contacting retailers in EU countries, you must include your business identity and provide an opt-out mechanism as required by GDPR. Jenro will flag EU retailers to remind you of this obligation.

5. Data Ownership

Your data: You retain ownership of all data you upload to Jenro, including CSV files, brand profile information, and notes. You can export and delete your data at any time.

Enrichment data: AI-generated scores, analysis, and insights produced by Jenro are licensed to you for your use while your account is active.

Aggregated data: We may use anonymized, aggregated data that does not identify you or your brand to improve our service, conduct research, and develop new features. For example, aggregate statistics about scoring patterns or enrichment accuracy. This aggregated data belongs to Jenro.

6. Subscription and Billing

Paid subscriptions are billed monthly through Stripe. You can cancel at any time from your Settings page. Cancellation takes effect at the end of your current billing period. Refunds are provided at our discretion for billing errors or service outages exceeding 48 hours.

The Trial plan provides a one-time allowance of 10 retailers with full enrichment. It does not renew and does not require a credit card.

7. Service Availability

Jenro is provided “as is” and “as available.” We make no warranties, express or implied, regarding the service's availability, reliability, accuracy, or fitness for a particular purpose. AI-generated scores and analysis are estimates based on available data and should not be the sole basis for business decisions.

8. Limitation of Liability

To the maximum extent permitted by law, Jenro and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use of the service.

Our total liability for any claim arising from these Terms or your use of Jenro shall not exceed the amount you paid us in the 12 months preceding the claim.

We are not liable for the accuracy of third-party data (Google Places, public websites) or AI-generated analysis. We are not liable for the outcome of any outreach or business relationship you pursue based on Jenro's data.

9. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time from the Settings page, which will permanently remove all your data.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or in-app notification. Continued use of Jenro after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

12. Contact

For questions about these Terms, contact us at hello@jenro.co.

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